Service problem

[Illinoisgiller]

Under normal circumstances, I would never consider making light of a problem with any particular company.
In this case I feel it is a service to the members in general.
Two or Three years ago I bought a Wally Marshall Pro Series 7' light action, 2 piece casting rod. It was a sweetheart action for casting light jigs.
After the last outing with my grandson Brandon. we were unloading the van. It was on an incline, and when he opened the manual side door it didn't quite latch and closed on the tip of the rod and broke it. He was devastated of course. Honest mistake I went about finding a replacement tip for a high end rod.
I called Bass Pro repair center at their headquarters in MO. They said they don't carry any replacement rod ends.( upper end of 2 piece rod) They recommended I call customer service. Customer service said the rods are warranted for one year only and don't have or plan to have tips.
Does anyone have a clue how to get in contact with Wally Marshall?
It goes without saying that this ole feller will NEVER buy a rod, (or anything else) from Bass Pro. if this issue is not settled.
Every high quality rod in the country carries replacement tips except BASS PRO and WALLY MARSHALL.
I do plan to keep the broken rod and will hand carry it into a bass pro shop and get REAL loud.:icon_mad::icon_mad::icon_mad: You stand informed, Mike

[Mickey and Jim]

I think Wally Marshall just sold his name to them I think you will find your spire tip in China.

[Timotha7]

That just ain't right Mike
I especially find the customer service answer pretty lame
Warranty is one year an we don't plan on servicing our customers after
that fact??
Regardless of where it is made that is crappy customer service, and should
be addressed

I did little searching around, it looks to me like Wally Marshall just "designed" the rod an lent his name to it --it is available at lot of places

There is a Mr Crappie (Wally Marshall) Web site with a contact box on it
Since it is commercial web site will PM you the link

You can send email an maybe it will get some results if you tell him they are abusing his good name with their
shoddy customer service methods

Tim

[Mutt]

Well I wouldn go saying all the bps outlets are bad. That person/s you talked to need a lesson in customer relations thats for sure. You can buy rod tips just about anywheres get the size diameter you meed on the rod end where it is broke off and buy one the proper inside diameter and epoxy it on. A rod that is two or three years old that is busted by what would be deemed as user neglect not being covered is what you will find at any place. I broke a tip on one of my 300 dollar rods I about cried but I knew bps wouldnt replace it due to it was my fault and the rod was only 3 months old. I agree you got some crappy attitudes from a worker or two but I would have to take the saide of them not replacing it due to user neglect.
FOrgot to add if you go to bps website you can find different replacement tips there.

[Illinoisgiller]

If BPS has replacement tips for any rod, I was very misinformed.
As for my Wally Marshall rod ,If the tip is not available for purchase, I'll assume it is just more of the "throw away" generation and not a product I wish to be purchasing . This rod was in the upper $60 range and in my opinion,a rather pricey, but very high quality, panfish rod. Mike

[Mutt]

Wife bought a couple of universal tip kits at bps while she was there on her last visit. So they do carry them. Like I said the person/s you talked to need a lesson in public relations.

[blackhorse]

Is this a special tip? Or are you wanting a complete rod top half. I only live 15 min. from the BP main store. I would be happy to take it over there if you send it to me or I have roughly 500 tip in the shop I could put one on for you, I have no contact with BP but I do spend some cash over there. Just a thought. Lyle

[Illinoisgiller]

Thank you for the offer ,but I will need the entire top half. Most all reputable rod companies carry replacement tops. If I don't get the service I expect, I'll remove all guides and build my first rod. Mike

[blackhorse]

If that's the case shoot me a p/m I can help ya there.

[gofish]

unfortunately giller youll probably git more of the same....cabelas blows bps away in customer service.....never tried ta replace a rod that old myself.ifn i kill em its in the first couple months......on the brighter side...if ya replace the tip(guide) it oughtta work good on my size jigs.

[capt.kirk]

Mike,I looked thru the whole BPS 2007 Catalog,and they offer NO replacement
peice like you want even on there most expiensive rods,the only thing they
offer are repair kits on page 164 made by Fugi.As far as im concerned if
you dont give service or cant refer you to the Mfg they shouldnt sell it.

I had a problem with Rhino Rods,INDUSTABLE TIP TO BUTT,The glow tip
end will only take so much UV rays and they will break where that small
section begins,I have 3 in the garage that they wouldnt replace,and in
the letter i received from them they kinda leaned towards I didnt know
what i was talking about,living in Florida maybe they gather more than
they are exposed to in other parts of the country all i know for sure is with the way they advertise them
I should have gotten a replacement for every one of them since it was
NO FAULT on my part.The shirts with the RHINO on it do make good
cleaning rags.:icon_mad: Kirk

[Illinoisgiller]

Capt,Kirk, Just another case of poor service.
I called Cabela's about a small wader leak at the knee. I asked if a product called "Seam Sealer would be ok to stop it. I explained that I felt I spent more time with my knee bent in the float tube than they were designed for, so wished to just fix it. The lady said not to do anything to them. She explained that if I fixed them it would be a disservice to the manufacturer and Cabela's .
She said that if I return them the problem will get attention and the problem corrected. Even though it wasn't as handy as fixing them myself, I agreed with her and returned them. Mike

[Mutt]

Well I have a question why is it up to a retailer to have to supply replacement parts for a user neglected pole thats out of warrenty? thats like saying I have a ford pickup thats 15 years old has 350k miles on and the motor blew ford owes me a new motor its hogwash. As for contacting the manufactorer of the pole the person who owns the pole can do that. Sure some places may give you a phone number to call and that is nice but a retailer in reality dont have to. ! his pole is outta warrenty 2 his grandson was carless with it them alone dont warrent a free part. I dont see why no one understand that. As far as not doing business with bps again thats up top the person to me it is kinda childish as cabelas is just as bad as bps gander and a few other places on customer service. I myself still do a little business with cabelas even though they have been a real pain to work with due to lousy customer relations that I have had with them. The one that got me is when they told my wife that she is a dumb a** and dont know what she is talking about was the final straw. When I called thier hq I made it a point that they know I am glad they dont and are not planning a store in california. If they ever tried to put one in in my area I will fight agasint them tooth and nail but I do welcome bps any day wish they would finish building that one. This will be my last post as I do know I will be flamed and jumped all over so be it have a good one.

[Illinoisgiller]

No reason for anyone to get flamed and jumped all over on WIF. Everyone is entitled to an opinion. Mike

[gofish]

hey mutt!!!!!!!!dont ya go nowhere now..everybodys entitled ta say theyre piece long as ya dont git personal....sounds like yer wife got a bad deal there an cant blame ya fer bein upset,personally ya can mess with me all ya want,mess with my missus yall git hurt real quick lol.......sounds ta me like giller dun had the same kinda treatment,called jus wantin a part an treated him poorly.....things like this make or break a business in the long run.......ive had bass pro customer service act like real dummies before,when i finally realized she didnt know nuttin bout fishin attall things went smoothly...able ta order somethin not in theyre catalog or available anywhere cept as a promo in the world.....had good xperiences on returns at cabelas too....jus depends on whose on the other end of the phone.......NUFF SAID!!!!!!

[capt.kirk]

Gentlemen this subject(in my opnion)has now reached a place that
enough has been said and we didnt solve any problem,Everyone should
shop for fishing equipment where they feel they get treated the best
with service after the sale!!!!Like Joe said---NUFF SAID :icon_cool:Kirk

[Soupy_1us]

Hey Mutt ! Go back a year and read some of my post on here about BPS and others ....And I'm still here.... Matter of fact, I even gave away a Gift Card on here, that one company gave to me, just so I wouldn't do anymore business with them...Hell, it cost me 42 bucks to get a 29 dollar gift card.....Over the last few years, I have found that most big companies are the same.. That's why I like doing business with the smaller companies... It's more one on one transactions.
Man has a right to think and say what he has on his mind....if not , why have a site like this. Now, THAT'S 'NUFF SAID !

[Illinoisgiller]

After sending Wally Marshall an email, (Thank you Tim), I was contacted by Bass Pro with an appoligy for the lack in customer service. They requested an add. so they could replace the rod, with no mention of cost.
In replying, I requested that they bill me for it, as they had done their part with the offer to replace it.
This restors my faith in Mr Marshall and Bass Pro. I still hope Mr. Crappie is able to offer tips in the near future for the high quality rods he has made.

As a side note, I bought a pair of chest waders for my grandson when in Wisconsin at Cabela's. When I got home I found the sales lady had mistakenly pulled a box with hip waders rather than chest waders.

Big Box retailers-- Love them?-Hate them?- Yes,sometimes almost in the same breath. Mike

[Timotha7]

That is great news Mike
LOL
you never asked them to replace anything anyhow, all you asked they
do was provide tip you could purchase-

Also very impressed with the results of contacting Mr Marshall, all to often
"pros" that have things done in their names don't worry about anything but
the money they can make

I think it is a great thing that Wally Marshall jumped on that an made sure
that it was handled the way it was

Tim

[capt.kirk]

Guess it is true that the pen is mighter than the sword,glad to hear that
this case is resolved WTG Mike.Kirk